Skip to Content

Customer Support Associate

Kathmandu, Nepal

π–πž'𝐫𝐞 𝐇𝐒𝐫𝐒𝐧𝐠: Customer Support Associate

πŸ”Ή π‚π¨π¦π©πšπ§π²: Sagar Group

πŸ”Ή π‹π¨πœπšπ­π’π¨π§: Kalanki, Nepal

πŸ”Ή π’πšπ₯𝐚𝐫𝐲: 20K (Based on proficiency & experience)

πŸ”Ή π„π±π©πžπ«π’πžπ§πœπž: 1 year of experience in Customer Support (internship orΒ trainee experience preferred)

πŸ”Ή 𝐄𝐦𝐩π₯𝐨𝐲𝐦𝐞𝐧𝐭 π“π²π©πž: Full-time

Key Responsibilities

β€’ Create and manage Sales Orders (SO) in ERP systems.

β€’ Coordinate with team members for invoice generation and order fulfillment.

β€’ Follow up with clients for timely payments and maintain payment records.

β€’ Assist customers during store visits and address their inquiries promptly.

β€’ Handle customer concerns professionally through calls, emails, and online platforms.

β€’ Work closely with the finance team for payment entries, intercompany billing, and reconciliation.

β€’ Liaise with delivery assistants, warehouse teams, and partners for dispatch and stock updates.

β€’ Collaborate with internal departments (HR & Finance, Warehouse, Sales, and Administration).

β€’ Build and maintain strong relationships with external partners, vendors, and stakeholders.

β€’ Uphold the organization’s values and professionalism in all interactions.

β€’ Work flexible hours when required to meet operational or customer needs.

Qualification & Skills

β€’ Minimum +2 (Intermediate) level in Management or equivalent; Bachelor’s degree preferred.

β€’ Basic computer literacy; knowledge of MS OfficeΒ 

β€’ Strong communication and coordination abilities.

β€’ Good organizational and time-management skills.

β€’ Detail-oriented, proactive, and eager to learn.