Officer: IT Administration

Department: Information Technology

Designation: IT Officer

Location: Kalanki, HO

Purpose of the Role

The IT Officer keeps Sagar Group's day-to-day IT environment running supporting staff computers and peripherals, maintaining network and physical hardware, administering key servers and monitoring tools, and keeping IT records, assets and documentation accurate. The role works closely with the DevOps team and operates under the guidance of the designated technical and operational supervisors.

Key Responsibilities

1. End-User & Desktop Support: Troubleshoot system issues, printers, and peripherals; provide hardware/OS maintenance, updates, and performance checks for internal staff.
2. Account Management & Onboarding: Manage user accounts, groups, and access permissions in Active Directory; handle onboarding/offboarding IT tasks.
3. Network & Infrastructure: Handle structured cabling, rack/patch panel organization, temporary event networks, and configure/maintain routers, switches, and wireless access points (APs).
4. Firewall & Network Security: Administer the organization's Sophos firewall (rules, NAT, web filtering, SSL VPN), manage VLANs, monitor bandwidth, and coordinate with ISPs.
5. Server & Monitoring Administration: Manage Linux servers, the Passbolt setup, Zabbix monitoring, Active Directory, and internal DNS under supervision.
6. Security & Backup: Oversee antivirus/endpoint protection, manage scheduled backups, verify restore integrity, and maintain incident logs.
7. Asset & Vendor Management: Track IT inventory/equipment logs, manage email/DNS/SSL renewals, coordinate with hardware/software vendors, and assist with procurement specifications.

Candidate Requirements

Must-Have (Essential Qualifications & Skills)

1. Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
2. Experience: Minimum 1 to 2 years of hands-on experience in IT support, network administration, or system maintenance.
3. Technical Competencies:
   1. Solid working knowledge of Windows and Linux operating systems, desktop troubleshooting, and software installation.
   2. Experience with Active Directory (AD), user account management, Group Policies, and internal DNS.
   3. Practical understanding of networking concepts (TCP/IP, VLANs, routing, and switching) and structured cabling.
   4. Familiarity with firewall administration (specifically Sophos firewall, VPNs, and web filtering).
   5. Basic experience with endpoint security, antivirus deployment, and routine backup procedures.
4. Soft Skills & Professionalism:
   1. Strong problem-solving skills and ability to troubleshoot hardware/software issues efficiently.
   2. Excellent communication and interpersonal skills for daily end-user support.
   3. High level of integrity, confidentiality, and commitment to data privacy protocols.

Nice-to-Have (Preferred Qualifications)

1. Certifications: Relevant certifications such as CompTIA Network+, CCNA (Cisco Certified Network Associate), or Microsoft certified professional status.
2. Monitoring & Tooling: Prior experience with monitoring platforms like Zabbix and secret management tools like Passbolt.
3. Enterprise Environment: Exposure to working alongside DevOps teams or within a multi-branch corporate IT setup.
4. Vendor & Asset Handling: Previous experience in IT asset tracking, vendor coordination, and procurement technical evaluation