IT assistance
Department: Technical / Operations
Location: Kalanki, HO
Reports To: Line Manager / Technical Manager
Employment Type: Full-Time
Experience: 0-1 years, .
IT assistance
1. Hardware & System Maintenance
· Conduct monthly laptop and system health checkups
· Perform laptop maintenance and servicing
· Maintain and document UPS systems, including battery status
· Manage IT equipment inventory and stock checks
· Ensure proper cable management, clamping, and organization
2. Network Management
· Troubleshoot network issues and ensure minimal downtime
· Monitor and maintain routers, switches, and access points
· Communicate with ISP vendors regarding connectivity, latency, and outages
· Monitor systems using tools like Zabbix, and winbox to ensure uptime and performance
3. User Support (L1 & L2)
· Provide Level 1 and Level 2 technical support for hardware, software, and system issues
· Assist users with software installation and troubleshooting
· Offer remote and on-site (field) support across all branches
· Document issues and resolutions in the helpdesk system for reporting
4. Tools & Software Proficiency
· Proficient in Microsoft Office tools including Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication
· Basic working knowledge of ERP systems; ability to support end users with common ERP-related issues and escalate as needed
· Deploy and manage endpoint security tools (e.g., Kaspersky, antivirus, EDR solutions) to protect devices across the organization
· Use networking tools such as Zabbix, Winbox, ping, traceroute, and Wireshark for network diagnostics, monitoring, and troubleshooting
· Perform regular backups of critical files, emails, and system data; verify backup integrity and manage restore procedures
· Format and re-image laptops and desktops; perform clean OS installations (Windows) and apply necessary updates and configurations
· Install, configure, and maintain operating systems (Windows 10/11, Windows Server) including drivers, patches, and system updates
· Diagnose and resolve hardware issues including faulty RAM, HDD/SSD failures, overheating, display problems, and peripheral malfunctions
· Apply structured problem-solving methodologies to identify root causes, implement solutions, and prevent recurrence of technical issues
· Configure and manage routers and switches including IP addressing, DHCP, DNS, VLANs, firewall rules, and port forwarding
5. Onboarding & Offboarding
· Handle onboarding and offboarding processes for staff
· Set up laptops and user environments for new employees
· Backup files, emails, and documents for offboarding staff
· Ensure proper deactivation and security of user accounts
· Manage user accounts, permissions, and passwords (RBAC)
· Monitor and maintain email servers for performance and security
· Administer access to systems and devices across head office and branches
7. Documentation & Reporting
· Maintain and update IT documentation.
· Record UPS details, network configurations, and system logs
· Update helpdesk tickets with detailed issue tracking and resolutions
· Prepare daily and periodic IT support reports