Customer Support Manager

Kathmandu, Nepal

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Job Category

Customer Support Manager  

Job Level / Post

Senior Level 

No. of Vacancy

1

Job Type

Full-time

Job Location

CTC Mall  

Salary Range

Negotiable 

Academic Degree

Bachelors Completed 

Experience

Minimum 3 years of experience in Manager level 

Priority Others

2-Wheeler with Valid Driving License

Apply Before (Deadline)

30th September 2021

 


Job Description:

- Managing the customer support department’s day-to-day functions.

- Implementing customer support processes to enhance customer satisfaction.

- Managing the budget of the customer support department.

- Formulating and revising customer support policies and promote their implementation.

- Assessing support statistics and preparing detailed reports on the findings.

- Informing the team of all new information related to products, procedures, and trends.

- Brining new innovative ideas for customer satisfaction and employee’s satisfaction

- Produce weekly and monthly summary management reports on technical support tickets.
- Responsible for monitoring Outgoing and incoming goods at Support

- Ensure the availability of the operational as well as technical resources to the support department

- Monitoring the assigned/respective task of customer support staff as per their JD

- Ensure proper internal transfer records

- Take Customer complaints and reports

- Welcome customer inquiries and complaints and handover to the technical support staff for technical support and assistance as the customer demands

- Ensure all the inquiries are properly responded through calls and transferred to assign technician

Monitor the support tickets and ensure the best support to the customers

- Best customer approach through communication in all aspect

- Coordinate to all technical support staff in achieving high quality service in both technical and customer service support

- Monitor and verify daily timesheet of Customer Support Staff


Job Specification:

- Excellent communication skills, capable of building trusting relationships.

- Prior Experience in a Managerial or Supervisory role 

- Leadership Skills 

- Problem Solving Skills 


Great opportunity to those who wants to build their career in sales. Those candidates who think they are very good in sales pitching are encourage to apply. 

If you think you meet the requirements and interested for this position please

Apply Now