General Technician

Join Our Dedicated Technical Support Team!

At SAGAR GROUP, we believe in empowering our team members to thrive and succeed. We’re looking for a committed and skilled General Technician to deliver exceptional technical support, maintain our devices, and ensure customer satisfaction across Nepal. If you are passionate about hands-on problem-solving, eager to learn, and ready to travel for field assignments, this could be the perfect role for you!

What You’ll Do

• System & Equipment Maintenance: Inspect, analyze, troubleshoot, and repair printers, laptops, and related systems and equipment.
• Collaboration & Documentation: Read manuals, liaise with other professionals, and prepare clear reports, safety protocols, and maintenance plans.
• Testing & Recommendations: Conduct tests, interpret results, and make effective recommendations to improve device performance.
• Preventive Maintenance: Plan and execute preventive maintenance to minimize downtime and extend equipment lifespan.
• Field Support: Travel to off-site locations across Nepal to provide on-site technical support as required.
• Customer Service: Communicate professionally with clients and dealers, ensuring a positive experience and timely resolution of issues.
• Ticketing & Reporting: Update support tickets in the system after resolving issues and maintain accurate service records.
• Continuous Learning: Stay updated on industry advancements, attend workshops, and participate in ongoing training.
• Teamwork: Support colleagues, maintain a positive work environment, and promote SAGAR GROUP’s vision in every interaction.
• Other Duties: Be available for office or out-of-hours work as needed, and perform tasks assigned by the Line Manager.

Qualifications

• Minimum Qualification: Completion of +2 (Intermediate) in any discipline
• Preferred: Diploma in Computer Engineering, Electronics, or a related technical field
• Freshers are welcome—if you are motivated and eager to learn, we will train you!

What We’re Looking For

Must-Have:

• Willingness to dedicate time and travel for field assignments
• Strong commitment and ability to work under pressure in a dynamic environment
• Valid two-wheeler driving license
• Basic technical knowledge of printers and laptops
• Good communication skills
• Ability to handle multitasking efficiently
• Punctuality and flexibility for extra hours during events, meetings, or field visits

Should-Have:

• Good behavior and rapport with coworkers and clients
• Strong interpersonal skills for customer and dealer interactions
• Basic knowledge of MS Office
• Responsible and accountable for assigned tasks

Nice-to-Have:

• Presentable appearance and ability to maintain a formal and tidy look
• Basic knowledge of computer networking and internet usage
• Currently enrolled in a Bachelor’s program (with no immediate plans to go abroad)

Commitment

• Minimum 2 years of service required

Why Work With Us?

• Career Growth: Opportunities for professional development and advancement in a leading Nepali business group
• Support & Training: Ongoing training and support to help you succeed
• Modern Tools: Work with the latest technologies and ERP systems (Odoo ERP Version 18)
• Competitive Compensation: Attractive salary and performance-based incentives
• Daily Benefits: Lunch and tea & coffee from the day of joining
• Dynamic Culture: Collaborative and supportive work environment

We look forward to welcoming you to our technical team!