Support Technician

Kathmandu, Nepal

🚀 We’re Hiring! Join Our Team at SAGAR Group

 

Looking for an opportunity to grow in a dynamic and professional work environment? We are expanding our team and currently hiring for Front Desk Assistant roles at two locations:

 

📌 Position 1: Support Technician– SAGAR Group (Head Office)

 

📍 Location: Kalanki, Kathmandu, Nepal

 ⏳ Employment Type: Full-Time (9:30 AM - 5:30 PM)

🎓 Education: completed +2 or currently pursuing in a bachelor's degree

📅 Experience: Minimum 6 months  of relevant experience..

💰 Salary: Competitive, negotiable based on experience and qualification

 

 

Main duties and responsibilities:

  1. Provide technical assistance and support to end users.
  2. Install, configure, and maintain computer systems, Printers, CCTV, projectors, and others.
  3. Troubleshoot hardware and software issues in devices.
  4. Assist with customer support projects under senior staff guidance.
  5. Perform routine maintenance tasks.
  6. Help manage customer support asset inventory.
  7. Respond to user inquiries and resolve technical problems.
  8. Collaborate with team members to escalate complex issues.
  9. Ensure compliance with company policies and security standards.
  10. Stay updated on technological developments.
  11. Track and document support tickets and resolutions.
  12. Assist with video conferencing and communication tools.
  13. Participate in on-call rotation for after-hours support if required.

 

 

 

 

📩 How to Apply: Send your CV to join@sagarnetwork.com by 11th April  2025.


Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.